CURRICULUM VITAE

Pour avancer dans notre projet en Afrique du Sud, il faut que Frank et moi envoyons notre CV, traduit en Anglais.

J'ai appelé à l'aide un ami, Rob, qui me la traduit en un temps record.

Le résultat est épatant, j'ai l'impression d'être un génie en lisant ça ...

Merci Rob

http://www.graysonsinfrance.net

http://www.new-horizons-communications.com

Désolé d'avance pour la mise en page !!!

Géraldine Flammanc

Gribeaumare

27500 Bourneville

Tel: 02 32 42 98 48

E-mail: gflammanc@yahoo.fr

28 years old, married with 3 children

Tenancy Administrator

• EMPLOYMENT HISTORY

Sep 2004 – Aug 2006: Site Coordinator for a social housing provider in Pont Audemer

Oct 2002 – Aug 2004: Receptionist and Tenancy Administrator, OPAC27 (Public Development and Building Office), Bernay

• PROFESSIONAL SKILLS

- Office reception and switchboard:

• Manning reception and handling telephone calls

• Receiving, distributing and filing documents

• Managing diaries and acting as office secretary

• Monitoring and updating progress reports

- Allocation of housing:

• Coding of applications, issuing unique ID numbers, checking and managing cases, processing and requesting missing information

• Following up housing transfer applications, receiving notices of departure and inputting data

• Preparing for housing allocation commissions, including client reception, pre-commission work, one-off enquiries and housing proposals

• Welcoming clients into future accommodation, preparing and signing contracts (drafting and checking contracts, including updated or usable surface area, housing benefit applications, issuing of initial rental invoices etc.)

- Client management:

• Validating rental invoice amounts and associated calculations, contract appendices and amendments, rent supplements etc.

• Updating electronic and other files (insurance etc.) and progress reports

• Managing pre-litigation process for arrears, in cooperation with external partners (social services, employers etc.)

• Managing nuisance cases unable to be resolved amicably, in collaboration with caretakers and external partners (police, social services, regulatory authorities etc.)

- Technical:

• Technical secretarial skills: recording claims, inputting work orders and invoices returned

• Estate maintenance: contributing to planning of major maintenance and repair works, recording breakages, visiting vacant accommodation, supervising cleaning services, checking emergency equipment and lifts, ensuring premises are safe and undertaking urgent minor repairs

• Claims management: notifying and following up small damage claims

• Undertaking property inventories before arrival and after departure of tenants, quantifying required work or cost attributable to housing provider

• Coordinating and checking work undertaken
  

- Management:

• Managing and coordinating 2 to 3 caretakers

• Acting as contact point between caretakers and office

• Centralising and following up technical complaints

- IT skills:

• Word, Excel, PowerPoint etc.

• E-mail

• ULIS professional software

• PROFESSIONAL ABILITIES

- Initiative:

• Independence in analysing and carrying out assignments

• Ability to ensure safety of properties and people

• Ability to represent an organisation

- Creativity:

• Ability to identify tailored solutions to problems

• Ability to identify ways to improve services, processes etc.

- Persistence/sense of responsibility/maturity:

• Ability to recognise and learn form mistakes

• Accountability

• Ability to multitask and to set and achieve goals

• Ability to react to difficulties encountered, adaptability

- Relationship skills:

• Good listener, able to inform, train and communicate, team player

diplomacy and sociability

- Management:

• Ability to organise, motivate and unite others, and to create and maintain cohesion

• Ability to identify potential and areas for development in colleagues

• QUALIFICATIONS AND TRAINING

• Internal training:

Various internal training courses: property sales, lessor-lessee reports, electrical accreditation, recovery of arrears, technical terminology etc.

• Professional qualifications:

Sep 1999 - Aug 2000: “Property sales” - on-the-job training leading to a qualification classed as “level 4, rating 290” (ESAP Rouen/CEFPI Paris)

* Vocational training: Part-time Sales Assistant/Property salesperson

“Normandie Immobilier”, Goderville (Seine-Maritime area)

• Education:

1996: “Baccalauréat” specialising in economic and social studies (Rouen regional education authority)

1993: “Brevet des collèges” (secondary school leaving certificate – Rouen regional education authority)

• OTHER

Basic spoken and written English

Class B driving licence

Member of the Bourneville Events Committee

Volunteer children’s worker, including working with children of political refugees